Support

It didn't take us long to understand the substantial benefits Eovia could reap from using the Viewlet technology. And it didn't take us much longer to actually use ViewletBuilder and start creating Viewlets as part of the documentation of Carrara Studio 2 and Carrara 3D Basics. -- Antoine Clappier, CEO of Eovia --

Technical support and help desk staff use Qarbon’s presentation software to create compelling visual documentation and "how-to" tutorials so they can:

• Lower the cost of providing support for their products by reducing the number of calls to their help desk.
• Expand the reach of their support team with online tutorials, visual FAQs, and helpful tips.
• Increase customer retention by providing Self-Help solutions.

Select from the following list of job functions below for examples of how Qarbon solutions can address the customer service and support needs of your organization:

	I am a Manager of a Support Center
Challenge Analysis Solution Reduce call volume I need to reduce my phone support costs. Reduce your call volume with self-service multimedia FAQs and tutorials that show your customers how to accomplish common tasks. ViewletBuilder Professional or ViewletBuilder Enterprise Support customers 24/7 I need to supply my customers with technical support 24 hours a day, 7 days a week without expanding my support team. Create fast, animated tutorials that show customers how to solve common problems and publish them on your website. ViewletBuilder Professional or ViewletBuilder Enterprise Measure service effectiveness I need to measure the effectiveness of my online support. Get instant feedback on your online support content and services. ViewletPoll or ViewletQuiz or ViewletBuilder Enterprise
	I am a Support Center Staff Member
Challenge Analysis Solution Improve documentation usefulness I need to make my documentation more effective and useful to my customers. Create visual examples of the tasks you are documenting and add links to these Viewlets in your online documentation. ViewletBuilder Professional or ViewletBuilder Enterprise Publish support information I need to get support information out to my customers quickly. Create support notices in PowerPoint and publish them online in minutes. ViewletBuilder Enterprise