Qarbon provides standard support for free to all our customers, but we also offer a Platinum Plan for users who want preferred access to technical experts and the hottest new features.
Savings and Services for Our Loyal Customers
Enjoy substantial savings with the Platinum Membership Plan.
Platinum Members get VIP treatment with free upgrades, unlimited e-mail support and a dedicated support team of senior engineers standing by to resolve your problems quickly.
We don't restrict you to a few support requests, like other companies. With Platinum Membership, e-mail or call us as often as you like to get the help you need.
It's bascially a software maintenance plan plus enhanced support benefits!
Platinum Membership includes these Exclusive Extras!
Free patch releases and new feature upgrades as they are released during the year.
Tier 2 support (if required) from senior engineers via live chat, phone or web collaboration meeting.
Unlimited priority e-mail support — e-mail us as often as you like and get priority treatment and super-fast response.
Unlimited Live Chat support — you will be connected to the Tier 1 support department by a Customer Service or Sales operator.
Hands-on review of your projects. Upload your files and our content authoring team will review them and recommend solutions.
A seat on the Platinum Advisory Board -- get your feature requests reviewed directly by senior product managers and influence the development of future versions.
Exclusive developer files and kits, like downloads that let *Flash developers customize our ViewletSkins & Preloaders.
Invitations to beta releases. Selected Platinum Membership Plan members get special invitations to test new products and sample new features for Qarbon's award-winning line of products.
Available to add to your license at anytime. (Some restrictions apply)
Coverage: Standard Support is automatically provided to all new and/or existing customers. Per incident Tier 2 level phone support available for an additional fee. Standard Support is offered in English only.
